CIA Learning System Support Center

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Thanks for getting in touch!

Can't find what you're looking for, need immediate assistance or have a question/comment? You've come to the right place.

We'd like to gather a few details in order to better assist you.

Select an option that best describes your login issue.*

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Select an option that best describes your question about the online extensions and upgrades.*

Select an option that best describes your question about the program materials.*

Select an option that best describes your technical issue.*

Select an option below that best describes your password reset issue.*

Select an option below that best describes your shipping question.*

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Select an option below that best describes your order issue.*

Customers who purchased The IIA’s CIA Learning System Version 6.0 (English) will have the opportunity to upgrade to the new Version 7.0. Please note: Challenge exams are not eligible for upgrades.

Complete our upgrade request form now.

If your online access period has expired, but you still have one or more CIA exam part to complete, you may request an extension for up to 6 months.

Please note: Online access for CIA Challenge Exam Parts will be available until 28 Feb 2025.

Complete our extension form now.

Thank you for taking this opportunity to help us improve The IIA's CIA Learning System. If you have an idea for how we can enhance the Learning System or if you would like to report a possible error, please share your feedback here. If your feedback pertains to Learning System content, please include:

the page number and/or section/topic for reading materials
the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. iia8790)
a screenshot of your issue
the browser you were in and if possible, the url
clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Great question!
Three printed books are available as part of the full, 3-part CIA Learning System. One printed book is associated with each individual part. Adding printed books to your program is optional. The content in the books is available as part of your online study tools.

Great question!
Thousands of online test questions are available. New questions were added with the release of Version 7.0 and our question bank is constantly evolving. All questions were written specifically for CIA exam preparation as opposed to other review programs that may contain CPA and CMA review questions.

If you ordered the Online Only program but would like to add printed books, select your program below:

Sorry to hear that, but we're here to help!
We've created a helpful resource for online access issues.
Click here to troubleshoot.

Sorry to hear that, but we're here to help!
If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
Cache: Clear your web browser's cache. For additional help, click here

Please see these FAQ's to further troubleshoot your issue.

To reset your password, visit here.

Sorry to hear that, but we're here to help!
Here are 2 solutions to try:

For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
Try copying your link and pasting it into a new window.

Sorry to hear that, but we're here to help!
Your invitation email may have been caught in your spam or junk folder. Look for an email from The IIA's CIA Distribution Center or [email protected]. If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

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We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.

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Please check your spam/junk email folders. The email would have come from The IIA CIA Distribution Center and the subject line would read, "Your IIA’s CIA Learning System Password Reset".

Sorry to hear that, but we're here to help!
Visit here for instructions.

Thank you again for purchasing The IIA's CIA Learning System!
If you chose to add printed books to your order, you should have received an email with your tracking number within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details.

Thank you again for purchasing The IIA's CIA Learning System!
If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days. If you haven't received an email within this time period, be sure to check your spam/junk email folders.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Sorry to hear that, but we're here to help!
You should have received a tracking notification with your tracking number, your shipping address and a link to track your package. Please check your spam/junk email folder if you did not receive your tracking email. If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Sorry to hear that, but we're here to help!

Select the product you would like to order here and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and hover or click on the icon then select "View and Edit Cart."
On the right side of the screen, click on the arrow next to "Apply Discount Code" so a box appears.
Enter your discount code in the box and click "Apply Discount." Your savings will appear above.
Proceed to Checkout.

Sorry to hear that, but we're here to help!

The two most common issues we see with discount codes are:

the code has expired
the code was not entered in the correct box.

If your code has not expired, follow these instructions to ensure it's entered correctly:

Select the product you would like to order here and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and hover or click on the icon then select "View and Edit Cart."
On the right side of the screen, click on the arrow next to "Apply Discount Code" so a box appears.
Enter your discount code in the box and click "Apply Discount." Your savings will appear above.
Proceed to Checkout.

We're sorry the order process hasn’t been easy for you.

Please note: If you are using Internet Explorer, please switch to an alternate browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.).

If you're contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, we'd be happy to take your order by phone. Please call us now at 1-877-442-2425 (USA/Canada) or +1-651-905-2670 (Worldwide).

If it is currently outside of these business hours, we'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the order process hasn’t been easy for you.

If you received a 150005 Processor Declined code, this means the transaction was declined by the bank that issued your credit card. Please contact your credit card customer service department to resolve the issue.

If you didn't receive this code, we can help. First, we'll need to collect more information from you. Click "Next" to continue.

We can help with that!

If you qualify for a U.S. tax exemption, we need to collect your contact information and will ask you to upload two forms:

Completed order form
Tax exemption certificate

Click "Next" to continue.

We apologize for the delay. The IIA's Certification Department is currently processing a high volume of applications. Please open a case via the Candidate Certification Management System (CCMS) by following these steps:

• Log into your CCMS profile
• Open a new case.

The IIA's Certification Department will work to resolve the issue as quickly as possible and will contact you with additional questions and/or information.

We're sorry you've encountered this issue.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

We can help with that!

We'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the login process isn’t working for you.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

Let's see how we can help.

To start, we've compiled a number of Frequently Asked Questions about the study tools and pricing information.

Select a link below to learn more.

I have....*

found an error in the reading materials or quiz/test items

feedback on the program features, functionality or a general comment

CIA Learning System Part or Product:*

I am a Learning System:*

Content location (section/topic or page number) or test question reference number:*

Please upload a screenshot or video that might illustrate your issue better.*

Drop files here or

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Name

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Quick Comment:*

Okay, we will do our best to help!

Please provide your information below so we can contact you with an answer.

There is only a limited time frame in which we can change your shipping address after you place your order, so if you are contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, please call us now at 1-877-442-2425 (USA/Canada) or +1-651-905-2670 (Worldwide). If it is currently outside of these business hours, please complete the form below.

First, may we have your name?*

Email address:*

Primary address for support follow-up.

Please enter the discount code you are trying to apply to your order:*

Please select the country your Learning System was shipped to:

Learning system email address:*

Enter the address associated with your product license. If you’re unsure, provide the one you think you used. We'll send our reply to this address.

New email address you'd like to use:*

Please allow 1-2 business days for the change be added to your account.

Browser:*

Not sure what browser you're using? Hover over me.

In the browser's toolbar, click on "Help" or the Settings icon. Click the menu option that begins "About" and you'll see what type and version of browser you are using.

Product version (or year you purchased your Learning System):

Order number:*

If you're not sure, enter "unknown".

Please upload a screenshot or video that might illustrate your issue better.

Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 10 MB.

Please upload your completed order form and tax exemption certificate.*

Drop files here or

Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 20 MB.

CIA Learning System Part or Product:*

Please describe in further detail your question or the issue your are experiencing:*

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URL Referral Source

Is your question urgent?
Contact us by phone Monday-Friday, 8:00 AM – 5:00 PM Central Time
+1-877-442-2425 (USA/Canada) or
+1-651-905-2670 (Worldwide)

For upgrades and information on the new CIA prep program, contact The IIA.
Phone: +1-407-937-1111
E-Mail: [email protected]
Mail:
The Institute of Internal Auditors
1035 Greenwood Blvd., Suite 401
Lake Mary, FL 32746 USA

Mailing address
The IIA’s CIA Learning System Distribution Center
2975 Lone Oak Drive, Suite 180
Eagan, MN, 55121-1553 USA